What our Customers say...

Testimonials

Service was great!

Dan was very helpful and super quick in getting everything set up and done. The carpet cleaners came out after hours on a weekend  in order to accommodate my needs. They were also very friendly and efficient.  Cleanup crew was very thorough. All around everyone was great.

Just so you know, Eric and Kurt were terrific!  Please pass on to your management.

We appreciate the professionalism and quick response.  The coaching we received throughout the process was great.

Everyone was very polite and nice during the extreme conditions of pack out and very quick, yet careful during pack in.  Made things emotionally a little less stressful.  

First interaction with SERVPRO and Roger.  GREAT JOB!

Leo, Isi and crew were extremely friendly and courteous as well as conscientious with my belongings – they did a wonderful job!

Flavio & team did an exceptional job working on the remediation in our home.  Very pleased!

You were everything I needed – and more!

Satisfied with the work performed at the facility.  Very happy and satisfied with Leo & Steve – customer service and their promptness in addressing and solving the issue and concerns.  Overall, we are very satisfied with their professionalism.

SERVPRO was very kind, helpful and very efficient.

Dear Mr. Dan Evans,

We would like to compliment your employees for the excellent service they provided to the unit in Lincoln Park West. The unit had quite a bit of water damage form the sprinkler head that broke on the 17th floor.  The unit is on the 15th and 16th floors, so it suffered tremendous water and mold damage.  The entire experience with SERVPRO through the demolition and remediation could not have been better!

Flavio Zuniga was an exceptional project manager and we wanted you to know what a wonderful job he did with this project!  From day one, Flavio was so pleasant to work with, he is caring and compassionate, and he was able to put everyone at ease during such an emotional time.  Flavio is so knowledgeable and cooperative, allowing for the demolition and restoration work to run smooth, like clockwork.  We could never have anticipated that everything would be done efficiently and so well!  Whatever we needed, Flavio was right there to help!

We thank you for your time and the wonderful help your team provided! We will certainly use and recommend SERVPRO in the future.

Kind regards, Tiffany M.

Justin Coconato was very easy to work with – extremely patient, understanding, and polite. He was always at my home at the time he said he would be, and he always gave me advanced notice.  More importantly, I feel he went above and beyond what was necessary.  He genuinely cared about his work and my home.

Patrick was great!  He explained everything, answered my questions, and even helped us to work with the claims adjuster! He made a bad situation for me tolerable and then some, and I really appreciated that!

Lou, Stephen and the team were great!

...with enthusiasm. The best painters with whom I ever worked.

Thank you for your choice to provide quality care and concern to this SERVPRO customer.

The attention to detail, quality of workmanship and effort to communicate the details and actions of the restoration process was appreciated.

Dan Prazak, Derek, and Daniel Poloyko all worked thoroughly to restore our home after tragedy.

Thank you for providing quality materials and quality personnel.

Leo, Isis, and crew were extremely friendly and courteous, as well as conscientious with my belongings. They did a wonderful job! 

Flavio as project manager was FABULOUS (and Isi and Miguel)! Attentive to detail, and he worked for us as the customer. Kudos to him and his team!

A++++  Everyone was the best! Not often when you get people in the service end that are so caring. The customer came first. Will highly recommend all.  Thanks for a great job and caring!

SERVPRO did an amazing job! From the clean-up team with Tony & Connor, to the repair team with Tony & Sam, I was very happy with the service. Everyone was so friendly and knowledgeable! I was well informed and felt like I was in good hands.  They answered all of my many questions! These teams work well together and I hope they are recognized for this. They are a great asset to SERVPRO!

From beginning to end SERVPRO did an excellent job servicing my water loss. I was very pleased with Kurt and Ben from day one. I can't say enough about how courteous and wonderful they were with everything they helped me with!

Sarah & Edwin were very courteous and professional. Hope you have a Happy Holiday!

From the mitigation to the repair completion, we could not have asked for better people to work with! Top notch!!

Hi Lauren,

I cannot express how delighted I am, not only with your service but with all of you who provide your services. Everyone I met was lovely and easy to work with. Both Joe and Matt, and the three young men who did the job.  

They did an outstanding job for me. They all deserve a hot fudge sundae!

You and your teams were the most delightful people I have ever worked with. The flooding was worth it.

Thank you very much,

Elena S.

All tradesmen – excellent to work with and high quality work.

Since “11” wasn’t an option on the 1 - 10 rating satisfaction survey, I am dropping you a note to add additional comments. 

The SERVPRO team exceeded my expectations throughout this very difficult time. The excellent communication and respect for my home were much appreciated, beginning with Eric Horvath and Kurt (mitigation) and continuing with Dan Prazak, Ray Hohenstein and Danny Poloyko.  The painters and electrician (Angelo) all did an excellent job. I hope I didn’t leave anyone out.

I sincerely thank everyone who worked on my home. 

Our thanks to Justin G. for his time...and we very much appreciate the professionalism and follow-up provided by your company.  We will not hesitate to recommend SERVPRO to others in the future.

Just wanted to drop a quick note and let you know how appreciative I am of the team. You guys were all so helpful and great through all this, especially with the unexpected delay that happened last week. The crew was great. They really went above and beyond to be helpful, even on things that didn't have anything to do with what you guys were here for. They were giving me tips on the roof situation and pointing out potential issues with the balcony and made sure all the little things were taken care of. I would definitely recommend you guys to anyone else. I honestly couldn't be happier right now. I had a great experience with every single person you guys sent to my house throughout every step of this. 

Thank you for the great job you and your crew did with putting our house back together after our recent fire.  We are so happy to be home! [We] want to thank you also for always being very responsive to any questions/concerns via text and phone calls.  It certainly helps to have that kind of contact so that we knew exactly what was going to be happening on a day-to-day basis.  We also wanted to say that Armando on your team is truly a gem.  He is really a jack of all trades and an asset to SERVPRO.  

We would certainly recommend your particular SERVPRO to our friends and family.

Dan was great this morning [at our loss].  He was so kind and helpful. His calm nature kept us yogis at ease!

Following a catastrophic event, SERVPRO came into our facility to assess the damage and immediately mobilized a clean-up crew of 45-50 people within the first 24 hours. They enabled us to get back into production within 7 days and continued clean-up for the next few weeks. Being a USDA facility required very rigorous requirements be followed and SERVPRO rose to the occasion. Tim English was on-site with us the entire time ensuring every detail was covered to not only our satisfaction, but to the satisfaction of numerous regulatory agencies. It was by far the single best clean-up, remediation, and restoration I have ever witnessed.

Personal and professional service, second to none.

I used SERVPRO of Wheaton for a problem with mold. These guys really know their stuff. They were prompt, efficient and professional in every way. There price was comparable or less than other services. I would recommend them to anyone.

Top notch business. They cleaned my air ducts a few days ago and were on-time, professional courteous, clean and did an outstanding job. I'm very pleased with the service and would highly recommend them.

As a local Insurance Agent, it is crucial for the success of my business to have a company that I can send my clients to when disaster strikes!  I have worked with this SERVPRO office many times and always know my clients are getting the best service!

Let's begin by saying I am very particular, but fair.
The crew that came to help pack today exceeded all expectations. They were prompt, clean, courteous, efficient, polite and so accommodating. Moving is so stressful, regardless of the reason, but the crew who showed up today had me sighing with relief! This branch of SERVPRO also helped us with a small, mold remediation.

Again the crew showed up prepared, clean, polite and efficient.

You can tell the owners of this franchise take the time to train their staff and must treat them well, as it shows in the attitudes of their crews, when they come to your home!

Thank you SERVPRO of Glen Ellyn!

Grant and his team do a great job! Best restoration company in the area.

I am very impressed with the compassion and kindness as well as the professional manner with which all communication and work was handled. Great Job EVERYONE!

On 7/5 I discovered water in my basement. I called SERVPRO. Flavio & Manny arrived in short order...they worked really hard, were fast, thorough and efficient. It couldn't have been easier for me. I have nothing but positive things to say about the quality of work that SERVPRO did and the fine people they employ. I would be happy to recommend the company & their employees to anyone.

Bill and Jason are AMAZING! Did an incredibly thorough job and explained everything! They obviously love their job and take great pride in their work. Will be using your services regularly! Thanks!

Very kind and respectful of our property. They eased our concerns over the damage to our property.

This franchise cannot improve. As far as I'm concerned-they are perfect! I cannot say enough about how pleased I am with what these people did for my daughter after her apartment fire in Chicago. They went above and beyond what was expected of them. There is not enough space here to express my thanks for a job well done!!

I am very impressed with the SERVPRO representative that worked with me. His professionalism always shows through!

Incredible job & amazing team really took the time to work through all the issues. No question, you saved our basement. As a side note, I was leaving for a few days after the water problem for the London Marathon. I was running for a "Save The Children" Charity. If SERVPRO hadn't been there & done an excellent job, there was no way I could have made the marathon. Thank you so much!

Bill Unger and associate did a Great Job! Matt Greenfield, Contact Manager, one of the best! I refer SERVPRO whenever I can for insurance claims. Never disappointed with the service and professionalism!

Very impressed from beginning to end. Estimator Patrick Murphy was very thorough. Flavio and Manny were very courteous, neat, tidy, worked very hard, and explained everything. Excellent cleanup after the job was finished. Appreciated the pictures taken. Thank you!