What our Customers say...
Since “11” wasn’t an option on the 1 - 10 rating satisfaction survey, I am dropping you a note to add additional comments.
The SERVPRO team exceeded my expectations throughout this very difficult time. The excellent communication and respect for my home were much appreciated, beginning with Eric Horvath and Kurt (mitigation) and continuing with Dan Prazak, Ray Hohenstein and Danny Poloyko. The painters and electrician (Angelo) all did an excellent job. I hope I didn’t leave anyone out.
I sincerely thank everyone who worked on my home.
Our thanks to Justin G. for his time...and we very much appreciate the professionalism and follow-up provided by your company. We will not hesitate to recommend SERVPRO to others in the future.
Just wanted to drop a quick note and let you know how appreciative I am of the team. You guys were all so helpful and great through all this, especially with the unexpected delay that happened last week. The crew was great. They really went above and beyond to be helpful, even on things that didn't have anything to do with what you guys were here for. They were giving me tips on the roof situation and pointing out potential issues with the balcony and made sure all the little things were taken care of. I would definitely recommend you guys to anyone else. I honestly couldn't be happier right now. I had a great experience with every single person you guys sent to my house throughout every step of this.
Thank you for the great job you and your crew did with putting our house back together after our recent fire. We are so happy to be home! [We] want to thank you also for always being very responsive to any questions/concerns via text and phone calls. It certainly helps to have that kind of contact so that we knew exactly what was going to be happening on a day-to-day basis. We also wanted to say that Armando on your team is truly a gem. He is really a jack of all trades and an asset to SERVPRO.
We would certainly recommend your particular SERVPRO to our friends and family.
Dan was great this morning [at our loss]. He was so kind and helpful. His calm nature kept us yogis at ease!
Following a catastrophic event, SERVPRO came into our facility to assess the damage and immediately mobilized a clean-up crew of 45-50 people within the first 24 hours. They enabled us to get back into production within 7 days and continued clean-up for the next few weeks. Being a USDA facility required very rigorous requirements be followed and SERVPRO rose to the occasion. Tim English was on-site with us the entire time ensuring every detail was covered to not only our satisfaction, but to the satisfaction of numerous regulatory agencies. It was by far the single best clean-up, remediation, and restoration I have ever witnessed.
Personal and professional service, second to none.
I used SERVPRO of Wheaton for a problem with mold. These guys really know their stuff. They were prompt, efficient and professional in every way. There price was comparable or less than other services. I would recommend them to anyone.
Top notch business. They cleaned my air ducts a few days ago and were on-time, professional courteous, clean and did an outstanding job. I'm very pleased with the service and would highly recommend them.
As a local Insurance Agent, it is crucial for the success of my business to have a company that I can send my clients to when disaster strikes! I have worked with this SERVPRO office many times and always know my clients are getting the best service!
Let's begin by saying I am very particular, but fair.
The crew that came to help pack today exceeded all expectations. They were prompt, clean, courteous, efficient, polite and so accommodating. Moving is so stressful, regardless of the reason, but the crew who showed up today had me sighing with relief! This branch of SERVPRO also helped us with a small, mold remediation.
Again the crew showed up prepared, clean, polite and efficient.
You can tell the owners of this franchise take the time to train their staff and must treat them well, as it shows in the attitudes of their crews, when they come to your home!
Thank you SERVPRO of Glen Ellyn!
Grant and his team do a great job! Best restoration company in the area.
I am very impressed with the compassion and kindness as well as the professional manner with which all communication and work was handled. Great Job EVERYONE!
On 7/5 I discovered water in my basement. I called SERVPRO. Flavio & Manny arrived in short order...they worked really hard, were fast, thorough and efficient. It couldn't have been easier for me. I have nothing but positive things to say about the quality of work that SERVPRO did and the fine people they employ. I would be happy to recommend the company & their employees to anyone.
Bill and Jason are AMAZING! Did an incredibly thorough job and explained everything! They obviously love their job and take great pride in their work. Will be using your services regularly! Thanks!
Very kind and respectful of our property. They eased our concerns over the damage to our property.
This franchise cannot improve. As far as I'm concerned-they are perfect! I cannot say enough about how pleased I am with what these people did for my daughter after her apartment fire in Chicago. They went above and beyond what was expected of them. There is not enough space here to express my thanks for a job well done!!
I am very impressed with the SERVPRO representative that worked with me. His professionalism always shows through!
Incredible job & amazing team really took the time to work through all the issues. No question, you saved our basement. As a side note, I was leaving for a few days after the water problem for the London Marathon. I was running for a "Save The Children" Charity. If SERVPRO hadn't been there & done an excellent job, there was no way I could have made the marathon. Thank you so much!
Bill Unger and associate did a Great Job! Matt Greenfield, Contact Manager, one of the best! I refer SERVPRO whenever I can for insurance claims. Never disappointed with the service and professionalism!
Very impressed from beginning to end. Estimator Patrick Murphy was very thorough. Flavio and Manny were very courteous, neat, tidy, worked very hard, and explained everything. Excellent cleanup after the job was finished. Appreciated the pictures taken. Thank you!